Edgewater Cargo · Customer terms

Payment, Cancellation & Refund Policy

A quote request starts review only. It does not request payment, charge a customer, or confirm a booking.

Payment Policy

All jobs require a quote approved by Edgewater Cargo before payment is requested.
Full payment is due before the scheduled pickup or delivery.
Customers may pay securely through an invoice or payment link.
Additional services or charges must be disclosed and approved by the customer before they are added.
A quote request does not guarantee a booking. A job is confirmed only after Edgewater Cargo accepts the booking and the required payment is received.

Customers may cancel at least 24 hours before the scheduled service for a full refund.
Cancellations made less than 24 hours before service may incur a $25 cancellation fee, limited to the amount paid.
If the truck has already been dispatched, a reasonable charge for work performed or travel already completed may apply, up to the agreed service price, provided the charge was disclosed before booking.
If Edgewater Cargo cancels a job before providing service, the customer receives a full refund.

Approved refunds will be issued to the original payment method.
Refunds will generally be initiated within five business days after approval. The customer's bank or card issuer may take additional time to post the refund.
If a job cannot be completed due to circumstances within Edgewater Cargo's control, the customer will receive a refund for the unperformed services.
If the customer provides incorrect pickup information, fails to provide access, or has items materially different from those described in the approved quote, additional charges or cancellation terms may apply, subject to prior disclosure and applicable law.
Customers may contact Edgewater Cargo to request a refund or discuss a billing issue.

Contact Edgewater Cargo to request a refund or discuss a billing issue.

Questions about a service request? Request a quote or visit the FAQ.